Bookex BV (“us”, “we”, or “our”) operates Bookex software (the “Service”).
This policy outlines the information we collect from you — and what we do with it.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies & Session Storage
Cookies and session storage are small pieces of data stored on a User’s device.
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
We don’t ask you for personal information unless we truly need it.
We don’t share your personal information with anyone except to provide you with services, products, to comply with the law, or to protect our rights.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your and your customers Personal Data to run anonymous reports on the spending and purchasing habits of various demographics.
Prior to sharing any personal information with Bookex, you will be asked for consent to process your personal data for limited and proportionate use in compliance with the General Data Protection Regulation (GDPR) and that I understand that I have the right to withdraw my consent by emailing Bookex.
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Use of Data
Bookex uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
You understand that by removing consent to process your personal information, your ability to access Bookex services will be impeded.
As a subscriber, your data is inherently yours, and it’s our job to keep it safe. We never market to your customers or share your data without implicit consent (not assumed by this policy). Your customer’s credit card information are not stored on our systems. Your customer’s personal information is protected and is never made available to any other Bookex client or third party. We safeguard all data collected with industry leading security practices.
Retention of Data
Bookex will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located within the EU and choose to provide information to us, please note that we may transfer the data internally within the EU, to North America and/or Australia and process it there.
Your business insights are private and confidential, and are not made available to any other Bookex customer or third party. Bookex does not access your account unless requested, or for support enquiries. Your account may be viewed for training purposes for Bookex staff, however no information is exported or changed, training will be for viewing purposes only.
How We Use Your Information
We may also use personal information about you to improve our marketing and promotional efforts, to analyse usage, to improve our content and product offerings, and to customise Bookex content, layout, and services. These uses improve Bookex and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customised experience.
If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the email. If you wish to no longer receive our newsletters you can follow the instructions located in the email, or you can contact us at support@Bookex.com.
What Information Do We Collect?
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customised experience. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
Once you become a Subscriber, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms. Where possible, on these forms we indicate which fields are required and which fields are optional.
Our add-on section provides connections to third party systems. Although it may appear that you are within Bookex, please be aware that you are also providing data to these third parties systems. You should review privacy and terms of services with any third party system before using it with Bookex.
We provide a paid service and integrate with a variety of payment gateways to allow our clients to accept payments. In that case, we use third-party services for payment processing (e.g. payment processors).
Our Disclosure of Your Information
We do not store credit card or other payment method information. Our payment processors have the sole and complete responsibility for the storage of credit card and payment information. We may also share personal information with our payment processor intermediaries for risk management and fraud prevention.
Legal Requests and Business Transitions; Emergencies.
Bookex may disclose your personal information (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations), (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding, (c) as otherwise required under any applicable law, rule, or regulation, and (d) in good faith, to protect or defend the rights or property of Bookex and other users and (e) if Bookex is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Bookex may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Bookex
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Your Use of Other Persons’ Information
Bookex strives to protect your personal information. We have implemented reasonable administrative, technical and physical safeguards designed to protect personal information in our custody and control from unauthorised access, use, modification and disclosure of personal information in our custody and control. For example, for security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information you send to us electronically. Once Bookex receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us.
Other Information Collectors
Accessing, Correcting and Updating Your Personal Information
Bookex aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within the Backoffice account settings section, Customer Portal, or Bookex Consumer App. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to Bookex. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For more information see Data Protection, Ownership & Confidentiality in our Terms of Service.
Additional Policy Information
With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us.
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. We will do our best to notify you when these terms change through our usual channels. We encourage you to periodically review this page for the latest information on our privacy practices.
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please contact us.